License Problem in eggPlant Manager

Hello, we user eggPlant and we really like it.
Currently we prelonged our Licence and in case we run a Test Script from eggPlant it works fine but if we would like to run a group of tests with eggPlant Manager we get a Licence problem after we started the group with the "Run Now" button. (The eggPlant Instance is closed.)
We double checked the Expiration Date and we still have the licence.
The Connection status of the SUTs are Successful.
The Agent Status is Online.
Subversion and Command line Commands are available.
All repository Statuses are Valid.
Our eggPlant version is 6.21.

We had this issue a long time ago after Updating to a newer version.

So in case we Run a group of scripts from the Manager in the "Runs" Table we get the Status "Exceeded ePF Licenses" altough our licence is still active.
The eggPlant Instance is closed and the Manager can open it and run it properly. (so no way that two instances could be open)

In the Task Manager Process List we see just the EggPlantLicenseServer.exe running and in the Sercices of the Task Manager the eggPlantManager service is running.

Please help us and give a hint how we can eliminate this "Exceeded ePF Licenses" issue.

Thank you in avance!

Every idea count! :)

Comments

  • JonathanOSXJonathanOSX ForumAdmin admin
    That message indicates that Eggplant Manager isn't aware of the licenses (rather than Eggplant itself not being licensed).

    When configuring your Agent(s) you can specify how many of your Eggplant Functional licenses you want it to use. It sounds like this may have been set down (or maybe you've added a new Agent and did not set a value there).

    This might best be handled by the Testplant support team.
  • OK, Thank you for your answer!
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